Does Snusha Offer Cash on Delivery (COD)?
COD isn’t available at Snusha.
Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so we can submit your delivery request to the courier.
Will I Receive a Quality Product by Snusha?
As a brand, we adhere to strict quality and design benchmarks. Every Snusha product goes through a 5 step Quality Control process to ensure that you receive the best.
What is the process for Refund/Replace?
Please follow the below process
- Please login to your account, Go to “My Return”
- Select the Order and Product you want to Return/Replace
- Share the Item Condition and Photo with the detailed reason for Refund/Replace
Our Return team will consult and accordingly our admin team will get in touch with you with a quick response. The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly exchange or refund you the amount in the same source of the payment
Need any assistance call us at – 9766672477/9764337777
The order status is ‘Delivered’ but not received it. What should I do?
Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on –
Once you get the tracking details of the shipping we request you to estimate us if the product doesn’t get delivered within 10-15 days of the dispatched, so that we can coordinate with our logistics partner.
If there is no update about the delivery we will consider the order has been delivered, hence you cannot apply for the refund.
How to track the order once shipped?
You’ll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.
If there are any size issues then can I return it?
Yes, in case of any sizing issue you can get it exchanged.
Do you offer video calling for a low budget?
We offer video calling/facetime for all styles.
Do you offer a trial before buying?
We offer a trial at our Pune store only.